Terms of use

1. Order

A purchase agreement based on which goods are sold to a buyer originates from a binding confirmation of an order. A binding confirmation shall be a confirmation made by phone, e-mail or such like which follows the previous submission of an electronic order (confirmation of order receipt by the system shall not be deemed binding). Orders are usually confirmed by the seller after verifying the availability and delivery date of requested goods. An order (or a part thereof) confirmed by the seller shall be deemed binding for both parties, unless the terms agreed at the time of confirmation are breached. The most important terms shall be the order contents (detailed specification of goods and number of items), price of goods and transport, and the manner and time of delivery.

2. Order cancellation

Order cancellation by the buyer:

The buyer may cancel an order at any time before binding confirmation, even without stating a reason. Should the buyer decide to cancel a binding order later, he/she shall be obliged to reimburse the seller for any damage it may have suffered as a consequence of such cancellation. The seller may claim damages especially when selling goods that are not readily available in stock and had to be procured at the customer's wish, or when demonstrable cost was incurred in the process of goods procurement.

Order cancellation by the seller:

The seller shall be entitled to cancel an order if the ordered goods are not manufactured or supplied anymore, or when the price of goods has changed significantly. In this case, the buyer shall inform the seller without undue delay.

3. Defect liability and warranty

The buyer shall be obliged to inspect the goods upon receipt. Should the packaging of the goods show mechanical damage, the buyer shall be obliged to check the condition of the goods, and if they are damaged, make a written damage report in the presence of the carrier. The carrier shall be responsible for any damage to the goods in transport, as all goods are insured. Based on the written report, an adequate discount will be provided or a new product supplied by the carrier as soon as the insured event has been processed. Complaints of mechanical damage to products that was not apparent at the time of consignment receipt shall be made as soon as discovered, i.e. when using the product for the first time. Complaints of mechanical damage to products made at a later date cannot be accepted. Before using the product for the first time, the buyer shall be obliged to study the terms of warranty including the Slovak/Czech manual, and follow the instructions exactly.  The warranty shall not apply to the normal wear and tear of goods (or their parts) caused by normal use. A shorter product lifespan is not considered a defect and cannot be claimed under the warranty.  The warranty period for parties using the goods for business or trade shall not be stipulated by the Civil Code, rather by each particular importer or manufacturer. If, upon the receipt of the goods by the buyer, the goods fail to match the purchase contract (a so-called ‘purchase agreement discrepancy'), the buyer will be entitled at his/her sole discretion to have any shortcomings rectified by the seller immediately and free of charge, either by replacing or repairing the goods. Should this be impossible, the buyer may claim a commensurate discount from the price of goods, or withdraw from the purchase agreement. This shall not apply if the buyer knew about the purchase agreement discrepancy beforehand, or if the buyer caused such discrepancy him/herself. A purchase agreement discrepancy which manifests within six months from the date of goods receipt shall be deemed a discrepancy that had existed upon the receipt of goods, unless this is inconsistent with the nature of the goods or unless proven to the contrary. In the case of purchase agreement discrepancy, the consumer shall be entitled to have any defects remedied by: - having the goods repaired free of charge so that they correspond to the purchase agreement - receiving a commensurate purchase price discount - receiving replacement goods - withdrawing from the agreement  The consumer may first claim from the seller free repair or free replacement goods. The buyer shall be entitled to replacement of goods only, when considering the nature of the defect, this is adequate. An authorized service shall decide whether the defect is or is not adequate in a written defect report. In this case, the goods will be replaced by equivalent goods or the paid purchase price will be refunded.  The rights and obligations arising out of defect liability shall be claimed from the seller from whom the goods were purchased.

4. Withdrawal of purchase agreement and return of goods

Pursuant to the provisions of Section 12 of the Act on Consumer Protection in Door-to-Door Sale or Mail Order Sale (Act No. 108/2000 Coll.), the buyer is entitled to withdraw from the agreement without stating a reason within seven business days from the date of goods receipt or signing of a service agreement. It is, however, necessary that the letter (ideally registered) in which the buyer informs the seller about withdrawal from the agreement within the time period stipulated by law, be delivered to the seller within the said time limit, i.e. seven days. In the letter the buyer must specify the goods, price, date of receipt, and how he/she wishes to have the money refunded.

It is necessary that the buyer returns the goods:

- undamaged

- in original packaging

- unused

- complete including certificate of warranty

- with proof of purchase

The seller shall be obliged to return the money to the buyer within 15 days from the date of withdrawal at the latest, without any withdrawal penalties.  The buyer shall, however, bear the cost of returning the goods (e.g. postal charges, transportation charges and similar), and the seller may also claim damages arising from procurement and returning of goods from/to the manufacturer or supplier, as well as payment of any other demonstrable cost related to the procurement of goods and the supply thereof to the buyer.